Shipping policy
Shipping Policy
Last Updated: 1 October 2026
Thank you for shopping with HA Trendora. We aim to make your shopping experience simple, reliable, and convenient. Please read the following shipping information before placing your order.
1. Shipping Destinations
We currently offer shipping within the United Kingdom (UK).
We may expand our shipping destinations in the future. If international shipping becomes available, the relevant delivery information will be displayed at checkout.
2. Order Processing Time
Orders are normally processed within 1–3 business days after your order has been successfully placed.
Orders placed on weekends or UK public holidays will generally be processed on the next business day.
During busy periods, sales events, or holidays, processing may take slightly longer.
3. Delivery Times
After your order has been dispatched, estimated delivery times are:
- Standard UK Delivery: approximately 2–5 business days
- Express Delivery: approximately 1–2 business days, where available
Delivery times are estimates and are not guaranteed. Delays can occasionally occur because of courier issues, severe weather, public holidays, or circumstances outside our control.
4. Shipping Costs
Shipping charges are displayed at checkout before you complete your purchase.
From time to time, we may offer promotional shipping discounts or free shipping. Any applicable offer will be clearly shown on our website or at checkout.
5. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.
Please allow some time for the tracking information to become active after dispatch.
6. Incorrect or Incomplete Address
Please make sure your delivery address is correct before completing your order.
If you provide an incorrect or incomplete address and the parcel cannot be delivered, additional delivery charges may apply if the parcel needs to be reshipped.
If you notice an error in your address after placing your order, please contact us as soon as possible. We will try to assist, but we cannot guarantee that the address can be changed once the order has been processed or dispatched.
7. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us so we can help investigate the issue with the delivery provider.
Please note that tracking information may sometimes take time to update.
If a parcel is confirmed as delivered by the courier but you have not received it, please contact us and, where appropriate, we may ask you to check with household members, neighbours, or the delivery location before we investigate further.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
Where appropriate, please provide photographs of the damaged packaging and/or product so that we can investigate the issue with the delivery provider.
9. Delivery Restrictions
Some products may have specific delivery restrictions or requirements. If any special shipping conditions apply to a product, we will provide the relevant information on the product page or at checkout.
10. Changes to This Shipping Policy
HA Trendora reserves the right to update or change this Shipping Policy when necessary. Any changes will be posted on this page with an updated date.
11. Contact Us
If you have any questions about your order or shipping, please contact us through the contact details provided on our website.
HA Trendora
United Kingdom